Refund policy
30-Day Return Window
You have 30 days from the date of delivery to request a return for any eligible item.
Eligibility Requirements
To qualify for a return, items must be:
- In original, unused condition (normal installation for testing purposes is acceptable)
- With all original tags and packaging intact
- Accompanied by proof of purchase (order confirmation or receipt)
- Not linked to any personal accounts(cameras must be reset prior to return)
Non-Returnable Items
The following items are not eligible for return:
- Items with excessive signs of wear, misuse, or physical damage not caused by manufacturing defects
- Items with opened or damaged packagingnot caused by shipping (unless defective)
- Products that have been modified or tampered with beyond normal installation
Note: Normal installation for testing purposes does not void your return eligibility, provided the item is returned in resalable condition with all original accessories and packaging.
How to Initiate a Return
Contact our support team at supports@highqdoorbell.com with your order number and reason for return. Once approved, we will provide:
- A prepaid return shipping label (for defective or incorrect items only)
- Detailed return instructions
- The return shipping address
Please note: Unsolicited returns sent without prior authorization will not be accepted.
Return Documentation Requirements
To expedite your return request, please include the following when contacting our support team:
- Clear photos of the item showing the issue (if claiming defect or damage)
- Photos of the packaging (if claiming shipping damage)
- Order number and date of purchase
- Detailed description of the issue
This documentation helps us process your request quickly and ensures we can resolve any issues with our suppliers or shipping carriers.
Inspection & Restocking
Returned items may be subject to inspection. Refunds may be adjusted if items are not returned in original condition.
Refund Processing
Once we receive and inspect your return:
- You will be notified of the approval status within 2-3 business days
- Approved refunds are processed to your original payment method within 10 business days
- Please allow 5-7 additional days for your bank or credit card company to post the refund
If you haven't received your refund within 15 business days of approval, please contact supports@highqdoorbell.com.